
Build a Better Relationship with Fear
by Barry Moniak
Fear effects business behavior, particularly in regards to pricing and negotiations. What appears as "weakness" is often fear manifesting itself - fear of rejection, fear of losing the deal, fear of appearing overpriced, etc.
-
Manage Fear: High Limit Questions
Asking probing questions isn't just about strategy - it's about managing our own fear by shifting the pressure. When we're afraid, we can easily become defensive. By asking questions instead, we redirect our fears into productive inquiry, while simultaneously making the other party confront their own fears about missing out or making the wrong decision.
-
Fear Recognition: Predictive Logic
Reading others' signals is about detecting and interpreting their fears. When counterparts show hesitation or anxiety, they're expressing their own fears about making mistakes, exceeding budgets, or justifying decisions to superiors. Understanding these fear triggers allows us to address the emotional underpinnings driving their behavior.
-
Environmental Fear Factors: Situational Intelligence
The emphasis on reading rooms and power dynamics reflects how fear operates at organizational levels. People fear looking bad in front of superiors or losing status among peers. By recognizing these social fear dynamics, we can better navigate the emotional currents that truly drive decisions.
-
Managing Personal Fear: Emotion Mastery
Controlling reactions is fundamentally about managing our own fear responses. Flinching, rushing to fill silence, or defensive reactions are all fear-based behaviors. Being stoic isn't about being emotionless - it's preventing our fears from hijacking our effectiveness.
-
Fear of Loss vs. Opportunity: Calculated Risk
Holding position addresses the fear of losing deals. Many businesses make poor decisions because they fear losing opportunities more than they fear making bad deals. This fear-based decision-making often leads to value destruction through unnecessary discounting.
-
Fear of Missing More: Maximizing Opportunities
Outcome based negotiations work because they focus on the counterpart's fear of missing additional value. Once these initial fears are openly addressed, new or expanded agreements come more are easily because the fear of missing out takes over.
-
Fear-Management Action Steps:
-
Confident anchoring reduces the fear of stating value
-
High level questions reframe and redirect the energy of fear
-
Reading or assessing others helps to identify their fears
-
Silence in negotiation creates space to manage fear responses
-
Honesty and transparency promotes a lesser fear state
-
These are psycho-emotional tools for managing fear on both sides of the table. Success in business negotiations often comes down to who better manages their fears while strategically engaging with the fears of others.
​
Understanding fear's role helps explain why seemingly irrational business decisions occur and why emotional intelligence is as important as technical skill in business success. Fearless Leadership comes down to better recognizing and managing fear in oneself and others.




